Warranty Policy

All new equipment sold on this site are covered by Jetblack's 12 months parts and labour warranty unless otherwise stated. Parts come with a 3 month warranty. Ex demo/used equipment - please see the listing for details.

Extended warranty can be purchased for most new equipment - see the product listing for details.

Warranty and post warranty service can usually be arranged in each capital city and most larger regional cities. There is usually no need to ship the machine back to us. For some brands, you may need to send the machine back to us for warranty issues.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.