Shipping & Delivery

Delivery Options

Australia Post Regular

Our standard shipping service for Australia. If Authority to Leave is not authorised and delivery cannot be completed, your parcel will be taken to your local Australia Post Office for collection.

Australia Post Express

Our fastest domestic shipping option. If Authority to Leave is not authorised and delivery cannot be completed, your parcel will be taken to your local Australia Post Office for collection.

Dispatch Timeframes

Dispatched Same Day

Items marked "Dispatched Same Day" are in stock at our Newcastle warehouse and will be dispatched the same business day when ordered before 11:00am AEST. Orders placed after this time will be dispatched on the next business day.

Dispatched in 1–2 Business Days

These products are in stock at one of our warehouses and will normally be dispatched within 1–2 business days.

ETA

Products displaying an ETA are currently on backorder. Estimated arrival dates are provided by our suppliers and are subject to change. Orders will be dispatched as soon as stock becomes available.

Pre-Order

Products marked "Pre-Order" will be shipped after the advertised release date. Coffee machines and selected equipment are primed, tested and quality checked before dispatch, which generally takes 3–5 business days.

International Shipping

International Standard

Estimated delivery is 6+ business days after dispatch. As this is not a priority service, delivery times may be longer during busy periods. Tracking is included for most destinations.

Please note that all delivery estimates commence once your parcel has been dispatched. Customs clearance times vary by country and are outside our control.

International Express

Estimated delivery is 2–4 business days to most major metropolitan areas after dispatch. Tracking and signature on delivery are included for most destinations.

International Orders Over AUD $2,000

International orders with a declared value exceeding AUD $2,000 require additional export documentation before they can leave Australia. This process includes lodging an Export Declaration with the Australian Border Force and completing additional customs information with Australia Post.

As these requirements involve additional documentation, including product classification (HS) codes and country of origin information, orders over this value may take a little longer to process before dispatch.

We appreciate your patience and understanding while these requirements are completed. If your order is affected, we'll keep you updated throughout the process.

International Duties & Taxes

All import duties, taxes, customs brokerage fees and any other charges associated with international orders are the sole responsibility of the purchaser and are payable in the destination country.

These charges are determined and collected by the destination country's customs authority. They are separate from, and in addition to, the purchase price of your order and any shipping charges paid to Jetblack Espresso. Unfortunately, we have no control over these fees and cannot estimate or prepay them on your behalf.

As import regulations, duties and taxes vary by country and may change without notice, we recommend contacting your local customs authority prior to placing your order to confirm any applicable charges and import requirements.

Please note: Due to current U.S. customs and import requirements, we are unfortunately unable to ship orders to the United States at this time. We apologise for any inconvenience and hope to resume shipping to the USA as soon as circumstances allow.

International shipping requirements and customs regulations can change without notice. For the latest information on service availability and country-specific updates, please visit Australia Post's International Service Updates page.

Tracking Your Order

Once your order has been dispatched, you'll receive an email containing your tracking information.

While we make every effort to maintain accurate real-time inventory, stock discrepancies can occasionally occur. If this happens, we'll contact you as soon as possible to discuss any delays and available options.

If your Australian order has not arrived within 7 days of dispatch, please contact us so we can investigate.

Backorders

If your order contains one or more backordered or pre-order items, your order will normally be held until all items are available for dispatch.

If you would prefer to receive available items sooner, please contact us to arrange a split shipment. Please note: Additional shipping charges may apply.

Free Shipping

Selected products qualify for Free Shipping to most metropolitan and regional areas within Australia.

Additional freight charges may apply to remote locations or oversized items. If this applies to your order, we'll contact you for approval before dispatching your goods.