This privacy policy sets out how we uses and protects any information that you give us when you use this website. This policy applies to all retail and wholesale customers of Jetblack and visitors to our website. It is current as of December, 2016.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you have objections to the Privacy Policy, you should not access or use the the Jetblack website or services.
Collection of information
Many areas of this website are able to be viewed without providing personal information, however entering into a transaction with Jetblack, or creating an account on the Jetblack website will require the collection of personal information.
What we collect
We may collect the following information:
- name and title
- contact information including email address
- postal and/or residential address
- demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To enable you to purchase products and receive services offered by our business.
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send email updates about new products, special offers or other information which we think you may find interesting using the email address which you have provided by opting in to our mailing lists.
Sharing of personal information
Jetblack will, in order to undertake our daily business, require some disclosure of your provided information to third-party businesses in the following ways:
- Names and contact information (including phone, email and physical addresses) will only be shared with third parties to the extent that it is necessary for fulfilling orders and providing requested services
- These services include and are not limited to providing postal information to our couriers, transmitting details for warranty support, or inclusion in opt-in mailing lists.
- Those businesses will only be permitted to obtain information necessary to deliver the service
Alternative billing and/or delivery address options are provided to ensure you have control over what information is provided to such third parties.
Jetblack utilises cloud services for our mailing lists and some other internet related services, which requires submitting relevant information with companies not based in Australia (for example, Mailchimp).
Collection of payment information
Jetblack does not retain payment information, and all subscription payments are processed through external secure banking systems, according to best practice.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Jetblack takes reasonable steps to ensure that all businesses to which your information is disclosed are bound by confidentialty and privacy obligations in relation to the protections of your personal information.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing, for security reasons. Jetblack reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
We will not sell, distribute, lease or exchange your personal information with third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Contacting Jetblack regarding this policy
Jetblack welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Email: privacy-policy@jetblackespresso.com.au
Phone: 1300 747 873
