A poor quality product

By: Nathan on 21 December 2023

I have owned a Baratza Sette 270wi since 2020, so feel it's time to share my experience. Well, initially I would say I was very happy with the grind quality. However, within 6 months it began making an exceptionally loud noise while operating (I appreciate it's a grinder and makes noise, but this was something else). I contacted customer support, who replaced the grinder (apparently the grinder motor had failed). Now, with the replacement operating for a little over 2 years and now beyond the warranty... I have seen various functions of grinder slowly stop functioning (grind adjustment, dose weighing, etc). It's now at a point where I need to replace the machine. In summary, I feel this is a device designed to last the 12 months warranty. For the cost, I would have been better paying a little more and buying another brand designed to last many years. This is not something likely to improve given that Baratza has since been bought by Breville.

(2)

Baratza Sette 270WI

By: Drew Edwards on 28 February 2023

This is the second I have purchased, I now have one at the office and home. The first grinder is around 8 years old and has not missed a beat. The ability it has for precise weighing of the group and grinding to your specifications is priceless. Fuss free and easy for anyone to use. Delivers consistency with easy adjustments for coffee as it changes in humidity or age.

(5)

Baratza 270 wi

By: Harshit Chaudhary on 31 August 2021

Excellent product! Really well made and does a great Job! The only things going negatively are that they dont tell you about shimming the machine without which it does not work for an espresso machine. And secondly due to static the best way to use the machine is through the coffee catch bin provided, otherwise it makes a mess. A solid 4.5

(4)

Very happy with the Sette 270WI

By: Ben on 25 April 2019

I've owned a Breville Dual boiler 920 and the first edition smart grinder for some years now. I always suspected the grinder wasn't that great, preventing me from really easily being able to dial in my shots. Since upgrading to the Sette 270Wi I've been really pleased. No more clumping and I'm finding a much more fluffy and consistent grind that allows me to produce wonderful espressos and flat whites. The combination of the stepped major grind setting and the stepless minor grind setting is brilliant. Every day or so I need to make fine adjustments which are easy to do. I feel more confident with dialing in my shots. The scales are on the whole are great but it can have a wobbly from time to time which I can easily forgive as the beans and humidity plus temperate change. Should it under grind then a simple tap of the play button adds 0.1g each press. Mostly grinds (target 18g) are hitting between 18-18.2g which is perfect. I was slightly concerned about staying with conical burrs but they are more than fine, producing great results. The grinder is fast with minimal residual remaining in the grinder. It isn't exactly quiet though and noisier than the older smart grinder. Overall, a great purchase and one I hope others will also be very happy with. PS great service and support from the Jet Black team too - thanks!

(5)

Excellent

By: Phil on 13 January 2019

I had tried to "get away with" a lesser grinder but could never get a decent espresso. It was never fine enough or it had too many "fines" in it. The accurate weight and consistent grind of the 270Wi have been brilliant. The level of "fines" is very low and it's easy to clean up when changing blends or opening a new bag of beans, because there's very little coffee left in the chute after a run. It also has meant that there's never more than about a gram of "old" coffee in the next grind. My only niggle with it, is that the arms holding the group handle could be a little lower (say 5mm) so that the pile of coffee (I use a 20g basket) ends clear of the chute. I'm having to tap the sides of the group handle to settle it into the basket - so it's clear of the chute when I go to remove the group handle. Aside from that, it's made a massive difference to the quality of the espresso I can make. I'd give 5 stars if the group handle could be set just 5mm lower.

(4)