Rancilio Silvia Steam Wand

(31384)

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SKU 31384
Brand Rancilio
Shipping Weight 0.5200kg
Shipping Width 0.010m
Shipping Height 0.010m
Shipping Length 0.010m

Service makes the difference

By: on 27 December 2018
I recently purchased a Silvia steam wand. A day or so after installing it I noticed that a small part was missing. I contacted Jetblack by email about the missing part. Their response was to take ownership of the issue and within an hour they had sorted the problem and the missing part arrived in the mail the next day. The measure of a good business is about how they deal with problems when they arise.
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