If you are able to send or drop off your machine at one of our workshops then please do that instead. This service is intended for situations where getting the machine to us is impractical. To book your machine into our workshop, follow the instructions here.
Need some help with an issue with a coffee machine or advice on parts? Our technicians are available to help. Via phone or email charged at $60 per 30 minutes or part thereof. Simply purchase this consultation and then call or email with a detailed description of the issue and we'll assign a technician or parts professional to help. For complex issues, further charges may apply.
NOTE: if you have purchased the equipment in question from us then there is no need to pay for this service - it is included at no extra cost. Please email the workshop or parts so that our team can assist you: Contact details here.
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