5-Year Complete Care Plan
Total Peace of Mind for Your Coffee Journey
One Plan. Total Coverage.
The 5-Year Complete Care Plan keeps your coffee machine or grinder professionally serviced, protected from costly repairs, and running like new—every day.
The 5-Year Complete Care Plan keeps your coffee machine or grinder professionally serviced, protected from costly repairs, and running like new—every day.
What’s Included
- All scheduled services (Year 2 and Year 4)
- Labour, genuine parts, and consumables included
- Repair coverage for the full 5 years
- Covers all parts and labour - pumps, valves, control boards, switches, lights, sensors, and more
- Applies to coffee machines and grinders for select brands
- Fully transferable to new owners
- Services performed by Jetblack's expert technicians
- Priority queue for servicing and repairs - less time without your machine
Plan Pricing
| Equipment Type | At time of purchase | Bought Later |
|---|---|---|
| Single Boiler/Thermocoil Machine | 499 | 599 |
| Dual Boiler/Thermocoil | 649 | 749 |
| Lever | 699 | 799 |
| Baby T | 699 | 799 |
| Heat Exchanger E61 Machine | 699 | 799 |
| Dual Boiler E61 Machine | 699 | 799 |
| Doserless Grinder | 329 | 429 |
Note: Grinder burrs, if required, are an additional cost.
Why Choose Complete Care?
- No surprise repair costs
- Protects your investment and resale value
- Keeps your equipment running at peak performance
- Transferable when selling your machine or grinder
- Backed by Jetblack’s expert service network
Where to Service
All services and repairs must be performed at an official Jetblack workshop.
The Not-So-Fine Print
- Accidental damage, misuse, or tampering is not covered
- Not available for pre-loved equipment
- Limescale damage is not covered – ask us about water filtration/softening
- Scheduled services must be completed on time (Year 2 & Year 4)
- Plan must be purchased before the end of the second anniversary of purchase
- Grinder burrs (if required) are an additional cost
- Brands covered: Profitec, Ascaso, ACS, Rocket, ECM, Rancilio, La Pavoni, Expobar. (Most models of these select brands. Single group machines only.).
- In the event of a fault (leak, malfunction etc) the machine must be switched off and the issue brought to our attention in a timely manner to avoid damage including rust, further component failure etc.
Add It to Your Order Today
Give your coffee equipment the care it deserves.
Add the 5-Year Complete Care Plan to your order at checkout or speak to one of our team members to learn more.
Questions? Chat with us or call 1300 747 873 — we’re here to help.
