Shipping Policy

Last Updated: 23 September 2025

Sendle

Sendle: Usually the cheapest method of delivery. However if "authority to leave in safe place" is not given, the item may have to be collected from a location that is not as close as the local post office.

Aus Post Regular: Australia Post Regular. If "authority to leave in safe place" is not given, the item will be available to collect from the local Post Office.

Aus Post Express: Australia Post Express. If "authority to leave in safe place" is not given, the item will be available to collect from the local Post Office.

 

Shipping Terms:

"Dispatched same day": In stock at our Frenchs Forest warehouse and will be dispatched same working day if ordered before 11am. Otherwise dispatched next working day.

"Dispatched in 1 to 2 days": In stock at one of our warehouses and will be dispatched within 2 working days.

"ETA...": ETA of backordered products is an estimation only, and will be shipped on the day the product is in stock.

"Pre-order: Released on...": Will be in stock on given release date, and will be shipped once primed and tested (for equipment), usually within 3 to 5 days.

International Express: After the package leaves our warehouse, shipping duration is estimated at 2 to 4 business days to major metro areas. Signature on delivery and tracking is included to most countries. For more details see this guide.

International Standard: After the package leaves our warehouse, shipping duration is estimated at 6+ business days. This is not a priority service so at busy times of the year shipping times can extend considerably. Tracking is included to most countries. For more information see this guide.

When your item leaves our warehouse, you will receive an email with tracking details.

Note that while we endeavour to keep our real time inventory system up to date, in some cases the indicated delivery time may be incorrect. In these cases we will contact you as soon as possible to notify of any delays to your order.

If you do not receive your purchase within 7 days, please contact us URGENTLY.

Backordering products:

Orders including a product(s) on backorder (or pre-order) will typically be held until all products are available in stock. Please advise if you would like the shipment split. Additional shipping charges may apply.

Customers from the USA

Key points:

• As of 5 May 2025, the International Mail Advisory Group (IMAG) has shared that all Chinese and Hong Kong-manufactured goods entering the US using Australia Post’s postal services, regardless of their value, will be subject to a formal clearance process, and a tariff of 145%. This includes items less than US$800 that were previously under the de minimis threshold.
  
• It is anticipated that there may be delays in clearance processing for items sent to the US due to the implementation of these new processes.
  
• US Customs & Border Protection (CBP) has advised that they will not collect tariffs and fees at delivery and senders will not be charged tariffs. As part of the formal clearance process, the recipient will receive a letter from US CBP within 30 days, informing them to appoint a customs broker and to pay duties and taxes. The letter will include a link to the US CBP website and provide instructions.
  
• Where the recipient does not pay the tariff within the given timeframe, parcels will be returned to sender or abandoned, as per the sender's instructions at lodgement. 
  
• At this time, it is unclear how US CBP will screen items to determine their country-of-manufacture.
  
• Goods manufactured in other countries and being imported into the US will also be subject to their respective tariff amounts. Please refer to the list published on The White House website for more information. These customs taxes will be payable by the recipient.
  

Free Shipping

Some items ship free. This is available to most areas in Australia (some freight charge may apply for remote areas - but we'll contact you prior to dispatch if this is the case).

Pick Up In Store

If your item is currently showing as 'In Stock' in the store in question, we will send you an email to confirm your order is ready for collection.

If your item is currently showing as 'No Stock', please allow 1-2 weeks for it to arrive from our Warehouse.We'll contact you when it's ready to collect.

If you require your item more quickly, we recommend selecting a direct shipping option.

Please note free shipping may not apply in all instances such as when ordering large and bulky items, these orders will be assessed on a case-by-case basis. 

Contact us for further information.